Terms & Conditions

1. Introduction

Welcome to WordPress Maintenance Services (“we,” “us,” “our,” or “the Company”).

These Terms & Conditions (“Terms”) govern your access to and use of wordpress-maintenance-services.com (the “Website”) and any WordPress maintenance, support, performance, security, development, or related services we provide.

By accessing our Website, contacting us, requesting a service, purchasing a service plan, or otherwise working with us, you acknowledge that you have read and understood these Terms.

2. Acceptance of Terms

By using our Website or services, you confirm that you have the legal authority to enter into an agreement with us and agree to comply with these Terms.

If you are using our services on behalf of a company, organization, or another person, you represent that you have the authority to accept these Terms on their behalf.

If a separate written service agreement, proposal, statement of work, or order form exists between you and us, that agreement may contain additional terms specific to the services being provided.

3. Our Services

WordPress Maintenance Services provides technical services intended to help businesses maintain, secure, support, and improve WordPress websites.

Depending on the service or plan selected, services may include:

• WordPress core, plugin, and theme updates
• Website maintenance and technical support
• Website performance optimization
• Security monitoring and hardening
• Malware investigation and cleanup
• Website backups and recovery assistance
• Website bug fixes and troubleshooting
• WooCommerce maintenance and support
• Content and minor website updates
• WordPress technical development

The exact services included in a particular plan depend on the package, proposal, or service agreement applicable to your account.

We may modify, improve, replace, or discontinue specific services from time to time, subject to any applicable agreement with an existing client.

4. Client Responsibilities

To allow us to provide services effectively, you agree to provide accurate and timely information, instructions, and access when reasonably required.

You are responsible for:

• Providing accurate information about your website and business.
• Providing the access credentials or permissions necessary to perform agreed services.
• Maintaining ownership or appropriate authorization for the website and content you ask us to modify.
• Reviewing and approving work when requested.
• Providing timely feedback where required.
• Paying applicable invoices and service fees on time.

Delays caused by missing information, unavailable access, third-party systems, or delayed client responses may affect project timelines.

5. Website Access

Some maintenance and technical services require administrative access to your WordPress website, hosting account, domain settings, analytics platforms, CDN, email systems, or other connected services.

You authorize us to access and modify the systems necessary to perform the services you have requested.

Access should be provided through appropriate accounts and permissions whenever reasonably possible. You remain responsible for ensuring that you have the authority to grant the requested access.

6. Payments & Billing

Fees for our services are determined by the service plan, proposal, quotation, invoice, or other agreement provided to you.

Unless otherwise agreed in writing:

• Payment is due according to the terms stated on the applicable invoice or service agreement.
• You are responsible for providing accurate billing information.
• Additional work outside the agreed scope may be billed separately.
• Third-party costs, licenses, hosting fees, premium plugins, themes, APIs, or other external services may be charged separately unless explicitly included in your plan.

We may suspend services for overdue accounts where permitted by the applicable agreement.

7. Recurring Services

Some WordPress maintenance services may be provided on a monthly or recurring basis.

If you subscribe to a recurring service plan, you authorize the applicable recurring billing method to be charged according to the agreed billing schedule.

Recurring services may continue until cancelled in accordance with the applicable service agreement or cancellation terms.

Cancellation does not automatically eliminate outstanding invoices or other amounts already due.

8. Third-Party Services

WordPress websites commonly depend on third-party products and services, including hosting providers, domain registrars, plugins, themes, payment processors, CDNs, APIs, email providers, analytics platforms, and other software.

We may recommend, configure, update, or troubleshoot third-party services as part of our work.

However, we do not control third-party providers and cannot guarantee their availability, pricing, security, compatibility, policies, or continued operation.

Third-party services may also have their own terms and privacy policies, which you are responsible for reviewing.

9. Intellectual Property

Unless otherwise agreed in writing, you retain ownership of the website content, branding, trademarks, images, text, and other materials that you provide to us.

We retain ownership of our pre-existing code, development tools, frameworks, processes, templates, systems, documentation, and proprietary materials unless otherwise agreed in writing.

Third-party software, plugins, themes, libraries, fonts, images, and other licensed materials remain subject to their respective licenses and terms.

Custom work created specifically for you may be subject to the ownership and licensing terms stated in the applicable proposal, agreement, or invoice.

10. Confidentiality

We understand that providing WordPress maintenance services may give us access to confidential business information, website data, technical information, and other materials.

We will use confidential information only as reasonably necessary to provide the agreed services, maintain our business relationship, protect our systems, or comply with applicable legal requirements.

Confidentiality obligations may not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.

11. Security & Backups

We may use reasonable security practices when providing maintenance and technical services.

Depending on the service plan, this may include website backups, security monitoring, updates, access controls, malware checks, or related safeguards.

However, no website, hosting environment, software, backup system, or internet transmission can be guaranteed to be completely secure or error-free.

12. Service Availability

We make reasonable efforts to provide reliable maintenance and support services.

However, we do not guarantee uninterrupted website availability or that every technical issue can be prevented.

Website availability may be affected by factors outside our control, including:

• Hosting provider outages
• Domain or DNS issues
• Third-party software failures
• WordPress or plugin compatibility issues
• Cybersecurity incidents
• Internet or infrastructure failures
• Client changes or unauthorized modifications

13. Disclaimer

Our services are provided using reasonable professional care based on the information, systems, software, and access available to us.

We do not guarantee that a website will achieve a specific search engine ranking, PageSpeed score, conversion rate, revenue level, traffic level, uptime percentage, or business result unless a specific written agreement expressly provides otherwise.

Website performance and business results can depend on many factors outside our control, including hosting, content, traffic, third-party services, plugins, themes, search engine algorithms, marketing, and client decisions.

14. Limitation of Liability

To the maximum extent permitted by applicable law, WordPress Maintenance Services will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our Website or services.

This may include losses related to business interruption, lost revenue, lost profits, lost data, loss of customers, or third-party service interruptions, where permitted by law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

15. Termination

Either party may terminate a service relationship in accordance with the applicable service agreement or cancellation terms.

We may suspend or terminate services where reasonably necessary due to:

• Non-payment or overdue balances
• Abuse, harassment, or threatening behavior
• Unauthorized or unlawful use of our services
• Repeated violation of these Terms
• Security risks that could affect our systems or other clients

Upon termination, any outstanding amounts owed for services already provided remain payable.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date displayed on this page.

Your continued use of the Website or services after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

17. Contact Us

If you have questions about these Terms & Conditions, our services, billing, or your relationship with WordPress Maintenance Services, please contact us.